Frequently Asked Questions

MOQ, custom formulation, samples, packaging, certifications, lead time, shipping and payment — answered. If yours is not here, ask us and we reply within 12 business hours.

01

Getting Started & MOQ

What is your minimum order quantity (MOQ)?

MOQ depends on the route you take:

  • Ready ODM formula — from 1,000 pcs per SKU, the fastest way to test a market.
  • Custom formulation — usually from 3,000 pcs, because the lab has to develop and stability-test a new formula for you.
  • Packaging — the bottle, jar or tube you choose has its own MOQ (often 5,000–10,000 pcs for custom decoration). We confirm every MOQ in writing before you commit to anything.
How do I start a project with you?

Four steps, no obligation at the first one:

  • 1. Send us your brief — product type, target market, quantity idea and packaging direction.
  • 2. Within 12 business hours you get a reply with the questions we still need answered, plus formula options.
  • 3. We come back with formula direction, packaging proposal, MOQ and a price range.
  • 4. After you confirm, samples are arranged in about 7 days.

Use the inquiry form or message us on WhatsApp to begin.

Do you work with new brands and small startups?

Yes — a large share of our clients launch their first product with us. Our ready formula library plus private label turnkey service lets you start from 1,000 pcs with your own logo, artwork and packaging, without paying for a brand-new formula.

Will you sign an NDA?

Yes. We sign an NDA before you share sensitive details, and for custom development projects we sign a formula exclusivity agreement — your formula is not resold to other clients.

02

Formulas & Samples

Can you develop a custom formula for my brand?

Yes. Our in-house lab runs the full path: brief → prototype → sensory and stability testing → microbiology → scale-up to bulk production. You approve the prototype before we move to production.

Do I own the formula?

For custom development, yes — the formula is developed for you and covered by a formula exclusivity agreement. For ready ODM formulas, the base formula stays in our library (that is why the MOQ is lower), but your packaging, branding and market positioning are entirely your own.

How long do samples take?

About 7 days after the brief is confirmed and the sample fee is settled. If the formula already exists in our library, samples can often be dispatched faster.

Can you match a product I already sell or a benchmark from another brand?

We can develop against your benchmark — texture, sensory feel, key actives and claims. We do not copy another brand’s formula one-to-one, but we can get very close on performance while keeping the formulation legally your own.

How many formulas do you have available?

Over 10,000 validated formulas covering face care, eye care, body care, baby care, hair care, lip care and hand care — including creams, lotions, serums, essences, gels, masks, cleansers and oils.

03

Packaging, Branding & Customization

Can you source the packaging as well as fill it?

Yes. We source bottles, jars, tubes, airless pumps, droppers, sprayers and folding boxes, then handle decoration: silk screening, hot stamping, labeling and full box printing. You receive one quotation covering formula and packaging together.

Can you help with artwork and dielines?

Yes. We provide the dieline for your chosen pack and check that your artwork is print-ready (bleed, resolution, colour mode) before it goes to the printer, which avoids costly reprints.

What can be customized on the formula itself?

Active concentration, texture, viscosity, scent, colour, pH and claims. If you need a lighter gel-cream instead of a rich cream, or a fragrance-free variant for sensitive skin, that is a routine adjustment for our lab.

04

Certifications & Compliance

What certifications does your factory hold?

ISO 22716 (GMP) and GMPC, which are the working baseline for exporting cosmetics into the EU, ASEAN and Middle East markets. We are also registered for FDA facility registration support where your market requires it.

What documents do you supply with each order?

Per batch: COA (Certificate of Analysis) and MSDS, plus GMPC, free-sale certificate and other market-specific paperwork on request. Documentation is prepared for your destination market, not a generic template.

Can you check whether my claims are allowed in my market?

Yes. We review your proposed claims against the restricted and permitted claim lists of your target market before artwork is finalised. This matters most for brightening, anti-acne and SPF-related wording, where a claim that is legal in one country can be rejected in another.

Are your products cruelty-free?

Our products are not tested on animals. Vegan and fragrance-free variants are available on most lines if that is part of your brand positioning.

05

Production, Quality & Lead Time

What is the lead time after I place an order?

Typically 25–35 days from deposit and approved samples, depending on formula complexity, packaging availability and whether decoration is custom. The exact schedule is written into your proforma invoice before production starts.

How do you control quality?

Three checkpoints: incoming raw materials, in-process filling, and finished goods. Each batch keeps a retained sample, and the COA travels with the shipment so your market’s authority or your own distributor can verify it.

Can I visit the factory?

Yes, and we encourage it. Our GMP facility and showroom are in Huadu District, Guangzhou — visitors are welcome and we can arrange the schedule around your trip.

06

Shipping & Payment

What are your payment terms?

Standard terms are 30% deposit / 70% before shipment, by bank transfer. Other arrangements can be discussed for repeat orders.

How do you ship, and which Incoterms do you use?

Samples go by express courier; bulk orders ship by sea or air. We commonly quote FOB Guangzhou / Shenzhen and EXW, and can arrange door-to-door delivery for markets where that is simpler for you.

Can you ship directly to Amazon FBA?

Yes. We can apply FNSKU labels and your required carton markings so the shipment can be received at the FBA warehouse without repacking.

Still have a question?

Tell us what you want to build and we will come back with formula direction, packaging options, MOQ and a price range — usually within 12 business hours.